Sales of products by LIVLAB

1. Offers

The offers are intended exclusively for consumers with a delivery address in a country where LIVLAB ensures the delivery via a transport provider. 


The products on offer on the website are only available while stocks last. In the case where payment has been made for an item that is no longer available, LIVLAB undertakes to refund the Customer within 15 days and to inform the Customer by email.


3. Pricing

Prices shown on the website or online store are final. They are guaranteed unless in the case of a typographical or print error. 


These prices exclude the delivery and packaging fee that remains the responsibility of the customer, except in the case of temporary or permanent special offer. 


Prices may be changed at any time without notice and in particular in case of change of fiscal or economic data. The items will be charged based on the actual price at the time of the order placement.


5. Invoice

The invoice will be sent to the email address specified when ordering. It will be written using the prevailing price at the time the order is placed. LIVLAB cannot be held responsible for input errors.


7. Right of withdrawal

The Customer has a period of 7 days from the date of delivery of the goods, to exercise the right of withdrawal of the order. LIVLAB extends the statutory period to 100 days. The postmark or the date of receipt of provision is the starting date of this period. 


The returnable goods are to be sent, in their original packing with batteries and user guides. 


Return costs are the responsibility of the Customer, unless LIVLAB has delivered a product that turns out to be damaged or different from item ordered. It is advisable to return your parcel with a tracking option. In case of dispute, it is your responsibility to prove that LIVLAB has received the parcel. To be accepted, any return must be beforehand indicated to the Customer service of LIVLAB at service.client@mydodow.com. 


Once we receive your items, and found their perfect condition, we will reimburse your order by re-credit the card used to complete your order in a maximum period of 30 days 


Any claims made beyond this period of 100 days will be rejected. The right of withdrawal only applies to purchase orders placed on the website mydodow.com.


9. Partie's obligation

When LIVLAB accepts an order, LIVLAB commits to selling and delivering the ordered products to the Customer according to the above terms and conditions. 


LIVLAB commits to checking that products conform to French regulations. 


The Customer commits to informing LIVLAB of an address to which the products can be delivered. Nominative information (name, address, phone number, email…) collected at the conclusion of the sales contract is mandatory. This information is indispensable for the processing and delivery of orders and issuing invoices. The lack of information will lead to the cancellation of the order. 


In case of error in the information provided, LIVLAB will not be held responsible for not delivering the product. In that case, the client remains responsible for payment. If the address provided is incomplete causing the impossibility of delivery by the transport provider, the Customer must pay transport charges for the delivery renewal.


11. Limitation of liability

LIVLAB may not be held liable for any indirect damages that might arise from the fact of purchasing the products.


13. Contact

SARL LIVLAB, 4 avenue du président Wilson 75008 Paris, France - SIRET 753 502 194 00016


14. Governing law and jurisdiction

The sales of products by LIVLAB are subject to the regulations concerning distance selling in force in France today. In the case of a purchase for export, it is up to the customer to check that the products are in accordance with the rules in force in the country concerned, whether in relation to taxes, statements or specific prohibitions. Any dispute in relation to the interpretation or application of these sales conditions shall be referred to the Paris courts.