Privacy policy




Personal information is data that can be used to identify or contact a single person.


This Privacy Policy applies to any personal information which we collect when you use (hereinafter referred to as “the Website”). This Privacy Policy is only intended to bind those individuals who are habitually resident in the United States of America at the time visiting the Website.


This Privacy Policy describes how LIVLAB SARL located at 4 avenue du Président Wilson 75008 Paris, France, registered to the Companies Register of Paris under the number 753 502 194 00016 (hereinafter referred to as “LIVLAB” or “the Data Controller” or “We”) collects, uses and shares Service-related information about you.


It does not, however, apply to information or data about you collected by another party as a result of navigation of another Website than the one mentioned above.



Article 1: The information we collect about you


When you make a purchase on the Website, we collect the following personal information from you:

Article 2: How we will use the information about you


We gather this information to allow us to process your registration, process any orders you may make, provide the goods requested and keep you abreast of any new products and services we may offer in the future. The relevant information is then used by us, our agents and sub-contractors to communicate with you on the provision of the goods ordered. If you agree, we may also contact you about other products and services we think may be of interest to you.


We may also use aggregate information and statistics for the purposes of monitoring Website usage in order to help us to develop our Website and our services. These statistics will not include information that can be used to identify you.


Your information will also be provided to our customer service department so that we quickly and efficiently respond to your questions or concerns as well as monitor and improve the goods and services we provide. We may contact you by email to ask you for your feedback and comments on our goods and services. You have, at all material times, the option to no longer receive these emails, by simply addressing said request to our customer service team (email address:

Article 3: Marketing


We may also wish to provide you with information about special features of our Website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email to with your request. If you agree to us providing you with marketing information, you can always opt out at a later date.

Article 4: Our use of cookies and other information-gathering technologies


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Website and to compile statistical reports on Website activity. For further information about cookies visit or


The cookies collected by LIVLAB give us access to the following information (this list is non-exhaustive):


You can set your browser not to accept cookies and the above Websites tells you how to remove cookies from your browser. However, in a few cases some of our Website features may not function if you remove cookies from your browser. In such an event, we do not accept any liability for the consequences which this reduced accessibility may have on your browsing experience.


To manage your cookie settings, each web browser proposes various options. You will below the corresponding links to the settings page for each browser:

Article 5: How we protect your information


We have put in place the following security procedures and technical and organisational measures to safeguard your personal information. This list is non-exhaustive:


We will, at all times, use all reasonable efforts to safeguard your personal information.

Article 6: Overseas transfers


The information you provide may be transferred to countries outside the United States of America to our data cloud centre “So You Start”, a service offered by OVH SAS located at 2 rue Kellerman 59100 Roubaix, France, registered to the Companies Register of Roubaix - Tourcoing under the number 424 761 00045 (hereinafter referred to as “the Data Processor”). The Data Processor has undertaken to ensure adequate protections are in place to ensure the security of your information. As such, by submitting your information, you consent to these transfers for the purposes specified above.

Article 7: Access to your information and updating and correcting your information


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to with your name, address and the date of your order. We reserves the right to ask for any additional information which will assist it in locating your information.


We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to We changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Article 8: Sale of business


If our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. You will, of course, be informed of such an event when it occurs.

Article 9: Your consent


By submitting your personal information you consent to the use of that information as set out in this policy.

Article: 10: Changes to privacy policy


We keep our privacy policy under regular review. If we change our privacy policy, we will post the changes on this page, and place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on November 20th, 2023

Article 11: How to contact us


We welcome your views about our Website and our privacy policy. If you would like to contact us with any queries or comments please send an email to

Article 12: How to Unsubscribe

To Unsubscribe to our communications, go to this link.